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BBB Tip: How to avoid purchasing fake tickets to events

As another Texas summer with record-breaking heat ends and the beginning of the Fall
season approaches, many people will be looking to get out and enjoy themselves at various
events across the state. Residents may be planning on watching their favorite sports team
compete this season or attending a concert featuring a famous musician. With the prices of
tickets to major events increasing and the ever-present threat of con artists capitalizing on
marketplace trends, BBB recommends consumers exercise caution when searching for and
purchasing tickets to their next event.

While most people know to be careful when purchasing tickets off a third-party website or
reseller, recent reports to BBB Scam Tracker show a concerning trend of scammers
disguising themselves as reputable ticket sellers when interacting with the victim. These
schemes often leverage the credibility of companies such as Ticketmaster to convince
victims to provide payment for tickets that are either fake, for the wrong event or priced
significantly higher than the going rate. Some may also advertise discounted tickets for
high-priced seats or sections, which turns out to be false once the tickets are received, or
the purchaser arrives at the venue.

In many worst-case scenarios, a consumer who is provided a fake ticket plans an entire
weekend around the event, including travel costs and a hotel room, only to be turned away
at the entrance. Victims may also find that the credit or debit card used to pay for the
tickets has a series of charges they do not recognize, resulting in them having to cancel the
card and dispute those transactions with their bank to varying degrees of success.
To help prevent fraudulent sellers from interrupting your event plans, Better Business
Bureau provides the following tips:

 Purchase directly from the venue whenever possible. Many consumers
automatically go to a secondary resale market to purchase tickets for an upcoming
event before first checking with the venue. Going directly to the venue may not only
save money but is also a way to ensure that a purchase is for a valid ticket. Venues
also often include what secondary resale organization they are listing their tickets on,
giving consumers an additional layer of protection from purchasing fake tickets.

 Consider your source. There is a significant difference between purchasing a ticket
from a professional ticket broker and a ticket scalper. While dealing with the latter
may result in obtaining valid tickets, the risk of encountering a scammer is
significantly greater. Always exercise caution when purchasing from sources that are
not members of the National Association of Ticket Brokers (NATB) or Better Business

 Research the seller/broker. Brokers who are members of NATB offer a 200%
purchase guarantee on tickets, protecting consumers that use their services.
Visit to confirm you are interacting with a NATB-member resale company.

 Check for website encryption. It is good practice to always check for the lock
symbol in the website address, indicating a secured system is enabled on the site.
BBB strongly recommends against giving any banking information to websites that
are not secured.

 Know the refund policy. Only purchase tickets from a ticket reseller that clearly
details the purchase terms. Avoid sellers who do not disclose where the seats are

located or where purchasers can pick up tickets. If the deal seems “too good to be
true,” trust your instincts and thoroughly investigate the seller before purchasing

 Use protected payment options. Debit or gift cards, mobile banking apps and
cash transactions are risky due to difficulties recovering money if the tickets are
fake. BBB recommends using credit cards for all online purchases due to the
additional protections they offer consumers to obtain a refund.

 Verify tickets. If you doubt the authenticity of a purchased ticket, present it to the
“Will Call” or customer service center of the event venue. They will inform you if it is
legitimate or explain how a legitimate ticket for their venue should look.

If you have been a victim of a fake ticket scam, report it to BBB Scam Tracker. Information
provided could prevent another person from falling victim.
For more information about ticket scams, visit